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BCE Marches Ahead and Best Buy Warranties
By: Big Cajun Man   Monday, June 23, 2008 10:27 AM
Sectors: Computer and Technology , Utilities
Symbols: BBY, BCE, CAJ
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The Supreme Court ruled (without formal explanation) that the BCE sale can march ahead, but it is by no means a done deal, as there are still a few obstacles before the sale is finalized. It’s very interesting that there is no formal statement from the court yet about why they are allowing it to go ahead, so it will be interesting to read the reasons, once they are finally available for commentary.

Am I happy about this, for now, yes I am, however, as I said, I think the sale price of $42 may not be achieved due to market pressures, but again, we shall see.

Best Buy Warranties

Thanks to an accident and a pressing need for a new digital camera (the previous one was damaged) we went off to buy a camera at Best Buy. Why Best Buy? Don’t have to pay for 3 months, and I thought their advertising implied don’t pay for 12 months, but we’ll talk about that one in a little while.

For a while no one really bothered us and we decided to pick up another Canon camera (not advertising, just stating a preference). A sales agent finally came over and did some intelligent gabbing about how she owned this camera and it was fabulous (oh really? not sure I bought that part, but what the heck). I asked all the questions that were important to me:

  • Does it use “AA” batteries or Lithium Ion (I use “AA” rechargeables), the answer was yes “AA” was normal.
  • Does it do video? Yes, it does Full Motion JPEG (a little wonky format, but there are enough translators out there, that it was fine).
  • How much for a big memory card, $40 for 4 GB, so that was fine (high speed SD card? I seem to remember this means it may not be easily readable in older systems, but what the heck).

Then we came to the payment. Best Buy standard is don’t pay for anything over $100 for three months for free (but if you don’t pay it off they scalp you with a 28.8% interest rate that is retroactive to the day you are born the day you purchased the item). The advertising in the weekly circular implied that 12 months pay back was “complimentary”, but no, they were simply saying, that if you want to pay $90 you could not pay for 12 months (which added up to about 20% interest paid anyhow).

Then we came to the Warranty, which the young lady pushed on me with great ferocity. Did you want to pay $70 for a 2 year warranty above and beyond Canon’s warranty? No. Long diatribe about all the serious things that can go wrong with my camera (no mention of daughters dropping it and breaking it), I listen politely, no again. There is also a 3 year warranty at $90? No thank you, still more talk of the perils of the lenses and how long it will take to get the camera back from Canon, who most likely won’t fix it, still, “No Thank you”. The young lady finally relented and I left.

I remember reading that while Best Buy employees do not get paid commission on sales (not sure I completely believe that), they do get a BIG percentage on all “extended warranties” that they do sell, and I saw that when I got this camera. I was in a rush, but managed to stay polite but firm in the situation, but I could tell the young lady trying to make the sale had a large stake to be made if I did buy the “warranty”.

Any folks out there with similar stories to tell?


 

 
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Title: Best Buy Warranties
Posted by: TomBBY
Jun 24, 2008 10:29
I'm not sure where you get your information from. Currently, Best Buy is offering 24 month financing on purchases storewide over $999. As with any of it's financing offers, you are required to make equal monthly payments to secure that no interest is incurred. Secondly, there IS an ADH warranty available that will cover "butterfingers syndrome", among other things. Finally, Best Buy sales personnel are non-commission. They make nothing on selling you the product, accessories you might need, OR the PSP (Performance Service Plans) you were offered.
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Posted by: Gzus
Sep 03, 2008 06:30
Best Buy employees haven't been paid on commission for close to probably 10 years now. The Accidental service plan is one of those things that is highly recommended just because people have killed their cameras before and came in screaming why we didn't cover it under our regular service plan or just under manufacture warranty. I personally sell everything in store, and we have little stake in anything we sale, it's just most of the time we're pushing what our managers are pushing us to push, and for the most part these service plans are something we strongly believe in. I own 4-5 service plans myself on various items including my laptop, my tv, and my camera just to name a few key ones. If I'm willing to shell out $150-$300 on a service plan/accidental service plan, on hourly retail pay and as a college student; you know I think it's worth it.
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