Via SGI Support Solutions Plus Program, SGI to Deliver World-Class Customer Support to Verari Customers in EMEA and Asia Pacific

SUNNYVALE, Calif., Sept. 3 /PRNewswire-FirstCall/ -- SGI (Nasdaq: SGIC) today announced it has recently signed a Service Provider agreement with Verari Systems(R), a premier developer of blade-based energy-efficient data center and desktop consolidation platforms. As the latest member of the SGI Support Solutions Plus (SSPlus) program, Verari will contract with SGI to provide world-class service and support to Verari customers in Europe, Middle East and Africa (EMEA) as well as in Asia Pacific regions.

As part of the SSPlus agreement, the SGI Customer Service Centers (CSC) will act as the first point-of-contact for customers needing product support. The SGI CSC will deliver multi-lingual technical support and will be responsible for data collection, entitlement, and problem isolation. Additionally, SGI will handle issues requiring field support, while Verari addresses backline support on design or engineering issues.

SGI will deliver support offerings equivalent to those SGI provides its own customers, ranging from next-business-day on-site response to four-hour on-site response available 24x7 to large enterprise customers. Additionally, the SGI Global Logistics organization will manage spare parts for Verari from strategically placed locations and will be responsible for transporting, storing and delivering those components throughout the coverage area.

Verari and SGI collaborated on a comprehensive plan to train SGI support personnel on Verari products to establish a seamless support process.

'SGI is a tier-one service provider that will greatly enhance the Verari support organization,' said Doug O'Shaughnessy, Verari's Vice President of World Wide Service and Support. 'SGI's responsiveness and flexibility to Verari's business requirements, and our customer's service requirements, were key components to our decision to contract with SGI. Additionally, SGI's ability to scale service offerings as Verari grows, and their track record and strong customer service reputation in the enterprise computing space, were differentiators that Verari Systems required. We are extremely pleased with the cooperation, professionalism, and support that SGI gives Verari.'

'Silicon Graphics, Inc. is honored to partner with an innovator such as Verari Systems.