The corrected release reads:

HSN DEPLOYS GOLDENGATE SOFTWARE FOR ZERO-DOWNTIME MIGRATION OF ORACLE'S SIEBEL CRM APPLICATION

GoldenGate Enables Zero Downtime for Upgrade to Siebel CRM 8 and Oracle(R) Database 10g

GoldenGate Software, Inc., a leading provider of high availability and real-time data integration solutions, today announced that HSN, the interactive lifestyle network and e-Retail destination, has successfully implemented the GoldenGate(R) Zero-Downtime Migration software solution to upgrade its critical customer relationship management (CRM) application from Oracle's Siebel CRM 6.2 to 8.0, and from Oracle 8i Database to Oracle(R) Database 10g. The multi channel retailer has deployed the GoldenGate solution as part of a large Siebel CRM upgrade project that has been deployed in a phased approach to achieve zero-downtime in order to avoid any disruption to the business.

HSN, the originator of the electronic retailing industry, is currently in its 31st year and has a multi channel presence, which includes both a TV network, with a reach of 90 million homes, and online hsn.com, one of the top 10 most trafficked e-commerce sites. Processing approximately 44 million calls each year, HSN selected the GoldenGate solution to upgrade its CRM software from Siebel CRM 6.2 to 8.0, and database from Oracle 8i Database to Oracle Database 10g. HSN achieved zero downtime using a phased migration while maintaining both the old and new application running live in parallel.

"Being a live 24/7 business, HSN simply cannot afford to take any outage, so when other vendors suggested we take the systems down for a week to complete the migration, we knew we had to find an alternate solution," said Anitha Reddy, vice president of IT applications at HSN. "We selected the GoldenGate solution because it could handle our key technical requirements which included low latency, the ability to work with an older version of the Siebel CRM application, moving large volumes of data, and no extensive in-house development."

In implementing a parallel live running configuration, which enabled both systems to run concurrently during the phased migration, HSN's IT team was able to point groups of call center agents to the new system while the primary system remained in production. The bi-directional sync provided by the GoldenGate solution allowed for seamless and effective upgrades and enhancements to the HSN system, with zero downtime.