New One-Stop Technical Support Service Provides Remote Support for Computers, Peripherals, Software, and Other Computer-Related Products
SAN JOSE, Calif., Nov. 18 /PRNewswire-FirstCall/ -- NETGEAR(R), Inc.
(Nasdaq: NTGR), a worldwide provider of technologically innovative, branded
networking solutions, today announced the launch of NETGEAR GearHead Services,
a comprehensive, affordable 24x7 remote technical support service that
provides consumers in the U.S. with a one-stop resource for troubleshooting
and resolving many of the most common computer-related problems in the home.
One of the first of such comprehensive services from a consumer electronics
vendor, the GearHead program is designed to ensure the best possible home
networking experience for consumers that want to make the Internet their
primary communications and entertainment platform for the Digital Home.
NETGEAR's GearHead Services provide 24x7 PC and network support on both a
subscription and pay-per-incident basis. SupportPak 6 and SupportPak 12
provide six or twelve months of unlimited 24x7 phone-based technical support
to help consumers resolve a variety of issues related to computer hardware,
home networking, Windows operating systems, Microsoft Office applications, and
antivirus and antispyware programs. NETGEAR also offers two pay-per-incident
services including the Internet Access Service, which helps consumers to
troubleshoot and correct hardware- or software-based Internet access problems,
and the PC Tune Up Service, which steps consumers through the process of
eliminating unnecessary files, adware and unused programs to optimize
performance of the PC. Interested parties can find out more here:
http://gearhead.netgear.com
'While NETGEAR has always been dedicated to delivering the best possible
end-user experience across our broad line of wired and wireless networking
products and networked devices, getting all of the hardware and software
components of a computer system to communicate and work together can be
complicated and frustrating,' stated Winston Sze, Senior Service Product
Manager at NETGEAR. 'Consumers don't care whether their computer problem is
hardware or software related -- they simply want the problem resolved as
quickly as possible. Our new GearHead Services eliminate the frustrating
exercise of having to speak with the tech support groups for a variety of
different vendors by providing U.S. consumers with 24x7 access to an
affordable one-stop technical support hotline that will help them troubleshoot
and repair almost any computer-related issue.'
One of the most important aspects of the GearHead program is its vendor
neutrality and focus on solving problems unrelated to NETGEAR products.
