ATLANTA, GA -- (Marketwire) -- 02/13/09 -- CompuCredit Corporation (NASDAQ: CCRT) today
announced that it has earned recognition as a "Top 125" company from
Training magazine based on the quality and effectiveness of the company's
customer service training. The results were announced during the
magazine's annual awards gala in Atlanta, Georgia on February 9, 2009.
The annual competition evaluates a variety of data on organizational
learning programs and ranks organizations that excel at human capital
development. Company rankings are based on many factors such as financial
commitment, training programs offered, metrics measured, and methods of
evaluation.
CompuCredit placed 24th in the overall rankings and was recognized in
particular for its New Hire Training program for Customer Service
Representatives (CSR) at domestic and offshore locations. This four-week
program includes orientation, policy and procedures training, and soft
skills development. Learning is reinforced with activities such as mock
calls, case studies, and side-by-side coaching.
"We are delighted to be recognized as a leader in training and
development," said John DeMonica, Senior Vice-President, Director of
Operations. "Our training personnel design and deliver the highest level
of customer-service training for our employees, who in turn provide
excellent service to CompuCredit's customers." DeMonica noted that the
results of internal customer satisfaction surveys routinely support the
quality of the company's training, and further validate CompuCredit's
continuing commitment to its customers.
CompuCredit provides several levels of training/coaching for employees who
interact with its customers. As new hires, each employee attends a
four-week course to learn customer-focused service techniques,
systems/applications, policies/procedures and all product information. On
an ongoing basis, each employee is monitored and coached on a weekly to
monthly basis; focusing on his/her quality score, customer interaction and
call handling feedback. Bi-weekly, CSRs receive a "Weekly Update"
consisting of new product information, system enhancements,
policy/procedure changes and areas of opportunity. The training is followed
by a quiz to ensure understanding of the information. Self-paced training
is also available on CompuCredit's corporate intranet, which includes
multiple job aids and training materials.
About CompuCredit Corporation
CompuCredit Corporation is a specialty finance company and marketer of
branded credit cards and related financial services. CompuCredit provides
these services to consumers who are underserved by traditional financial
institutions. Through corporate and affinity contributions focused on the
underserved and un-banked communities, CompuCredit also uses its financial
resources and volunteer efforts to address the numerous challenges
affecting its customers. For more information about CompuCredit, visit
www.compucredit.com.
CONTACT:
For CompuCredit:
Tom Donahue
(770) 828-1577
Email Contact