International Association of Outsourcing Professionals (IAOP) has recognized Ohio-based integrated self-service, security systems and services provider Diebold Incorporated as one of the world's top outsourcing company. This is the third consecutive year Diebold has received this recognition from the IAOP.
The designation is awarded to companies that define the standard of excellence for outsourcing within an industry. As a known leader in comprehensive, turnkey outsourcing solutions in the financial self-service industry, Diebold excelled in hardware, software, security products and services.
Companies earning the distinction of top outsourcing service provider from the IAOP are judged in four fundamental categories, including company size and growth, customer satisfaction, depth of competence and management capabilities.
Charles Ducey, Jr., SVP of global development and services at Diebold, said: "This recognition by the IAOP for the third consecutive year underscores our unwavering commitment to the industries we serve and the solutions we provide. Diebold has uniquely positioned itself to offer customers a tailored, end-to-end outsourcing solution that delivers the most innovative technologies available without the need for a large upfront capital expenditure.
“Our goal is to help our customers achieve their most strategic business goals by providing the tools and support necessary to ensure their success and the IAOP distinction means we're delivering on that promise."
New to this year's IAOP criteria was addressing the company's approach to Corporate Social Responsibility (CSR). Diebold's CSR is focused on managing business processes that positively influence society while leading through innovation via its employees, technology and services. In addition, the IAOP judges considered revenue, customer outcomes, relationship management approaches and management talent and experience.
Diebold said that its outsourcing services are designed to deliver the technical, management and strategic expertise required to keep financial institutions' essential technologies and processes running at optimal levels. Diebold helps free financial institutions to focus on customer service, enabling them to strengthen relationships, streamline operations and spend less time managing, all through a single point of contact. Diebold provides infrastructure upgrades, regulatory compliance and enhanced functionality, in addition to maintenance, remote services and security.
