(Source: Business Wire)
Modcomp Systems & Solutions announced today it has successfully renewed its Silver Certification from Cisco®. To earn Silver Certification, Modcomp had to meet rigorous standards for networking competency, service, support and customer satisfaction set forth by Cisco.
"We are proud that our Cisco team has successfully met the personnel, support, specialization and customer satisfaction requirements needed to renew our Cisco Silver certification," said Victor Dellovo, President of Modcomp Systems & Solutions.
"Cisco is committed to providing tools, training and programs to help drive partner growth, differentiation and profitability," said Surinder Brar, senior director of worldwide channels at Cisco. "With Cisco specializations in Advanced Unified Communications and Advanced Security, Modcomp has made an investment in delivering the integrated and customized technology solutions today's customers demand."
As a Cisco Silver Certified Partner, Modcomp has met requirements for attaining a broad range of expertise. In addition, Modcomp was required to integrate Cisco Lifecycle Services into their offerings and maintain high levels of customer satisfaction based on independently audited customer satisfaction surveys.
Modcomp also achieved a Customer Satisfaction Excellence Gold Star from Cisco. This designation recognizes Modcomp for delivering outstanding customer service to customers in the United States. Modcomp achieved this milestone by attaining an aggregate Customer Satisfaction Survey score of 4.96 out of a maximum aggregate score of 5.00.
"Customer service is a cornerstone of the Cisco Resale Channel Program. We are pleased to recognize and congratulate Modcomp for achieving outstanding customer satisfaction," said Edison Peres, senior vice president of the worldwide channels go-to-market group at Cisco.
Cisco measures the customer satisfaction levels achieved by its Gold, Silver, and Premier Certified partners based on regional target goals, providing a weighted average of a partner's pre- and post-sales support over a rolling 12-month period. Partners that achieve outstanding customer satisfaction are awarded the Customer Satisfaction Excellence Gold Star and can be found using the advanced search menu in the Cisco Partner Locator.
About Modcomp Systems & Solutions
Modcomp, Inc. is a leading reseller of IT systems and solutions. Modcomp combines best-of-breed product selection with tailored IT installation and integration services designed to fit the customer's needs. For over 30 years, Modcomp has consistently helped its customers leverage the value of their IT investments.
