The companies have integrated LivePerson's hosted software platform with the Genesys Customer Interaction Management platform to enable customer service agents to proactively engage with customers in real time.

Genesys also recently launched an initiative called Cross Channel Conversations to combine technologies to serve consumers who interact across multiple channels.

Nicolas De Kouchkovsky, president at Genesys, said: "The LivePerson integration is a significant step that we expect will improve the customer experience consumers have across communication channels. Customers benefit by having experts available to assist with any part of a transaction, while a unified console and visitor queue allows agents to more easily handle chat and telephone interactions. The integration is a visible sign of our momentum with Cross Channel Conversations."

Last August Genesys partnered with US-based speech recognition technology vendor Nuance Communications to enable enterprises to offer Genesys' voice platform in a scalable hosted call center application.

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