For the past three months, Conn’s (NASDAQ/NM: CONN) has been working
closely with the Texas Attorney General’s office in regard to customer
concerns. We’ve responded to each request his office has made and have
been working in good faith to resolve those concerns.
We have a 118-year history of delivering outstanding service to our
customers. A current measure of our dedication to customer service by
our more than 3,200 employees is our Better Business Bureau Rating. We
currently receive the highest rating possible: A+. We have earned this
rating based in part on the fact that, during the past year, we had 1.3
million customer transactions throughout our 75 stores in three states.
The complaint rate, for all our stores, to the BBB was less than
one-tenth of one percent.
We believe that our customer-focused service distinguishes us from
appliance and electronics superstores, department stores and other
national, regional and local retailers. Our top priority is providing
our customers with a high level of customer service, highly trained and
knowledgeable sales personnel, and outstanding product repair service.
We take care of our customers’ needs through dedicated customer service
call centers in our distribution centers, service centers and our
corporate office. Additionally, as part of our continued efforts to
improve our customers’ experience, we recently formed the Customer Help
Group, which provides our customers an additional resource dedicated to
ensuring their complete satisfaction.
In Houston and in other markets, we have strengthened our service center
management team and improved our customer contact by increasing the
number and training for service technicians. We have also increased the
number and training for call service operators. When service does not
meet our expectations, we take action.
We will continue to actively work with the Attorney General. We look
forward to discussing with his office the issues he raised today. We
will continue our commitment to great customer service and continued
customer service improvement.
Conn's Inc.
Bill Nylin, 866-817-8141
newscenter@conns.com
