Secure Workflow from L-1 Enhances Customer Service and Helps Combat Fraud
L-1 Identity Solutions, Inc. (NYSE:ID), a leading provider of identity
solutions and services, was awarded a three year extension to an
existing contract by the Colorado Department of Revenue / Division of
Motor Vehicles. The contract expands the scope of driver’s license
issuance services and will facilitate an upgrade of front office
processes by L-1 to improve customer service and help combat fraud in
Colorado. The award was made to the Secure Credentialing Division of L-1.
L-1 has provided issuance services to Colorado since 1994 when the first
license was produced using a color photograph. The state uses a central
issuance production system, manufacturing the license at a secure
location and mailing it to the applicant. The first step in that system
is a series of front office procedures that L-1 will upgrade including:
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Modernizing field equipment with the addition of new fingerprint and
signature pads, camera towers, temporary receipt printers and new
capture software that includes “Find a Face” and image quality
checking with one-to-one biometric verification.
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Incorporating advanced facial recognition algorithms and technology
for accurate and fast identification of potential fraud, enhancing the
application interface for investigators to enable them to more easily
manage caseloads, and integrating a gated issuance manager component
for verification of an applicant’s identity before issuing a license.
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Implementing the L-1 document authentication solution, based on
successful results from a test pilot begun in 2006, to validate
breeder documents presented as proof of identity.
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Adding an applicant verification gating hub to improve customer
service by issuing a temporary card and gathering information for
future processing if on-line verification systems are unavailable.
“This upgraded system will enable us to improve the customer experience
in obtaining a license while enhancing the security of the documents we
issue,” said Roxy Huber, Executive Director of the Colorado Department
of Revenue. “With this system, Colorado residents will have an efficient
and seamless experience in applying for a driver's license. The added
front office functions, such as authentication of documents and improved
facial recognition, will help make the vetting process even more secure.”
Robert V.
