ACCENT's New Albany and Farmington contact centers honored for Best Contact Center, Best Supervisor, and Best HR Support Professional in the Americas

JEFFERSONVILLE, Ind., June 19 /PRNewswire/ -- ACCENT Marketing Services, an international provider of customer lifecycle management solutions, received several honors at the 2009 Contact Center World.com North American Top Ranking Performers Conference.

Out of over one thousand applicants, three employees from ACCENT's New Albany, Ind., and Farmington, Mo. contact centers were named finalists and asked to compete at the conference the first week in June in Toronto, Canada. Based on combined scores from a panel of judges and conference delegate votes, ACCENT's New Albany contact center received the bronze medal for Best Contact Center, 250 agents or more, in the Americas. Accepting the award on the center's behalf was general manager, Brett Arnold, who also shared the center's best practices with conference delegates. Additionally, ACCENT New Albany program manager, Carol Larson, was awarded the bronze medal for Best Supervisor after her presentation, and Cindy Hicks, a people services manager at ACCENT's Farmington, Mo. location, was named Runner Up for Best HR Support Professional in the Americas.

Though not asked to present at the conference, ACCENT's Farmington contact center was highly commended by Contact Center World.com in several categories including Best Contact Center, 250 agents or more; Best Community Spirit; and Best Customer Service Agent honoring three-year employee Donna Plummer, who has since been promoted to a trainer.

'This is indeed a great honor for ACCENT,' said Kevin Foley, ACCENT's president and CEO. 'These awards are a testament to our employees' hard work, dedication, and customer focused attitude. We are proud to be recognized as one of the best providers in the contact center industry and will continue to provide our clients with high-quality customer interactions and solutions that build valuable relationships across every stage in the customer lifecycle.'

This year marked the fourth time that Contact Center World.com has hosted the Top Performers Conference, which recognizes the best performers in the contact center industry.