FedEx and DHL to provide more efficient regionalized parts supply
chain for NCR’s Americas and Asia-Pacific markets
NCR
Corporation (NYSE: NCR) is transforming its supply chain, working
with global shipping leaders FedEx
and DHL
to help manage parts inventory for NCR
Services in the Americas and Asia-Pacific markets.
Under the new program in the Americas, parts will be stored at the FedEx
Supply Chain Services Global Distribution Center located near the
airport in Memphis, Tenn. When an NCR service technician needs a part
not locally on hand for a service call on an ATM, point-of-sale system,
kiosk or other self-service technology, the location of that part near
an airport hub and more frequent outbound flights will speed delivery to
the technician. This will enable NCR to reduce repair time and enhance
weekend parts availability.
A similar program will take place in the Asia-Pacific market. Until now,
service parts replenishment for this region has been primarily supplied
from locations in the U.S. and Europe. In partnership with DHL, NCR
service parts will now be warehoused and distributed directly from the
DHL logistics hub in Hong Kong, thus enhancing the service support NCR
provides to customers in this fast-growing area.
“Service parts logistics is key to NCR’s ability to deliver the right
part at the right time at the right place,” said Nancy Daniels, vice
president, NCR Global Services Parts. “By putting the parts our
customers need closer to the end of the runway, we can improve our speed
of response, thus improving system availability for our customers.”
The transition from NCR’s existing parts distribution center to FedEx
and DHL will begin immediately, and NCR expects the transition to be
seamless for its customers.
NCR’s existing facility in Peachtree City, GA, which houses parts
operations functions such as inventory planning, parts call center
support and other parts-related functions such as depot services will be
unaffected by this change. This facility will also continue to support
lower usage parts warehousing and distribution. Similarly, the NCR parts
facility in Maastricht, Netherlands, continues to provide regional
support for customers in Europe, the Middle East and Africa.
Each day, NCR’s global network of nearly 13,000 service professionals
performs more than 22,000 service actions across more than 110 countries
and territories. In addition, NCR’s global customer care centers offer
ongoing customer support in 20 languages, 24 hours a day, seven days a
week. In May 2009, the International Association of Outsourcing
Professionals ranked NCR’s
Managed Services team 14th
in its annual Global Outsourcing 100 list, with NCR being one of
the highest ranked service providers in its categories.
About NCR Corporation
NCR Corporation (NYSE: NCR) is a global technology company leading how
the world connects, interacts and transacts with business. NCR’s
assisted- and self-service solutions and comprehensive support services
address the needs of retail, financial, travel, healthcare, hospitality,
entertainment, gaming and public sector organizations in more than 100
countries. NCR (www.ncr.com)
is headquartered in Dayton, Ohio.
NCR is a trademark of NCR Corporation in the United States and other
countries.
NCR Corporation
Alan Ulman, 770-623-7998
alan.ulman@ncr.com
