BEDFORD, Mass., May 28 /PRNewswire-FirstCall/ -- Now, no matter when a patient with the OmniPod(R) Insulin Management System calls for toll-free customer support, a Spanish-speaking representative is available to help. Insulet Corporation (Nasdaq: PODD), the leader in tubing-free insulin pump technology with its OmniPod System, has expanded its Spanish-speaking customer service to be available 24 hours a day, seven days a week.
'Managing diabetes is a 24-hour-a-day, seven-day-a-week job for our customers, so our goal is to provide best-in-class customer support for all OmniPod users,' explained Denise Tise, Insulet's Director of Customer Care and Product Support. 'Expanding our Spanish-speaking customer service is particularly valuable for our Spanish-speaking customers in areas with small Hispanic populations, for whom we may be their only source for assistance in using the OmniPod System to manage their diabetes. It's also important as Hispanic youth have one of the highest incidences of Type 1 diabetes of any U.S. ethnic population.'
OmniPod System Spanish-speaking customer support representatives can be accessed by calling (800) 591-3455 and following the prompts. The representatives staffing the line are all experts on the OmniPod System and have a business-level fluency in Spanish.
'The OmniPod System has dramatically simplified insulin pump therapy for people living with diabetes,' said Dr. Hector Castro, medical director of Beth Israel Latino Health Institute in Manhattan. 'By providing round-the-clock Spanish-speaking customer support, Insulet is demonstrating its commitment to making the best treatment option available to the Hispanic community.'
Insulet also has the following materials available in Spanish:
OmniPod User Guide (PDF 5.7 MB) http://www.myomnipod.com/pdf/temp/omnipod_userguide_es_us.pdf
This 185-page guide provides a complete set of instructions on the OmniPod and Personal Diabetes Manager (PDM), and is a customer's primary OmniPod System resource.
OmniPod Quick Start Guide (PDF 1.8 MB)
http://www.myomnipod.com/pdf/omnipod_quickstartguide_es.pdf
With instructions for setting up the PDM, and activating and applying the OmniPod, this simple Guide walks users through the steps to starting insulin delivery.
About the OmniPod Insulin Management System
The OmniPod Insulin Management System is the world's only tubing-free insulin pump. OmniPod offers people living with insulin-requiring diabetes all the benefits of insulin pump therapy, with unprecedented freedom, comfort and ease. OmniPod has just two components: the small, discreet, watertight Pod, worn almost anywhere on the body to hold and deliver insulin; and the PDM (Personal Diabetes Manager), a hand-held device that communicates wirelessly to program the Pod, calculates suggested doses and has a built-in FreeStyle(R) blood glucose meter.
About Insulet Corporation
Insulet Corporation is an innovative medical device company dedicated to improving the lives of people with diabetes. The Company's OmniPod Insulin Management System is a revolutionary, discreet and easy-to-use insulin infusion system that features two easy-to-use parts with no tubing and fully-automated cannula insertion. Through the OmniPod System, Insulet seeks to expand the use of insulin pump therapy among people with insulin-dependent diabetes. Founded in 2000, Insulet is based in Bedford, MA.
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SOURCE Insulet Corporation
