Saba Learning Enables IHG to Align Training to Business Priorities and Standardize Processes and Procedures Globally

Saba (NASDAQ:SABA), the premier people management software and services provider, today announced that InterContinental Hotels Group (IHG^®), the world’s largest hotel group by number of rooms, has implemented Saba Learning as its global Learning Management System. With Saba, IHG has dramatically expanded its e-learning capabilities, aligned training to support its business priorities, and streamlined its processes and procedures globally.

With more than 4,200 hotels across nearly 100 countries, IHG needs to ensure quality and consistent service across its portfolio of well recognized and respected brands — InterContinental^® Hotels & Resorts, Hotel Indigo^®, Crowne Plaza^® Hotels & Resorts, Holiday Inn^® Hotels and Resorts, Holiday Inn Express^®, Staybridge Suites^®, and Candlewood Suites^® — as well as IHG Group corporate employees. IHG needed an enterprise-class global learning system that could handle the challenges of delivering instructor-led, virtual classes and Web-based e-learning across a complex value chain.

“Prior to selecting Saba as our global Learning Management System, we had multiple, disparate systems and processes across the Americas, EMEA, and Asia Pacific, and limited e-learning capabilities,” said Gary Whitney, vice president global hotel learning at IHG. “Consistent training worldwide helps provide consistent guest experiences, driving quality and repeat business across IHG’s hotel estate, and our new myLearning system provides a single technology platform that is enabling global collaboration, expanded e-learning access, and a structured, standard experience for our employees and for IHG hotel personnel around the world.”

Initially, myLearning at IHG is being used to train key department heads and general managers at IHG hotels as well as conduct required training for IHG corporate employees. With Saba’s robust support for content interoperability standards, including AICC and SCORM 2004 Third Edition, IHG is able to ensure accessibility and reusability of Web-based learning content as well as greatly expand its content offerings. In addition to improving the quality and quantity of workshops to meet hotel operational and certification needs, the new system enables centralized tracking, reporting, and analysis, providing increased visibility into the impact of training across the organization.