OpteView(R) remote service solution recognized for maximizing ATM availability and increasing customer satisfaction
FOXBORO, Mass. and NORTH CANTON, Ohio, June 25 /PRNewswire/ -- Axeda Corporation, the leading on-demand intelligent asset management company, is pleased to announce that Diebold, Incorporated (NYSE: DBD) is the recipient of the 2009 Axeda Remote Service Leadership Award. The annual award recognizes one organization that has achieved maximum value and success through the effective deployment of remote service technology. Diebold is a global leader in providing integrated self-service delivery and security systems and services, with representation in nearly 90 countries worldwide and more than 6,000 technicians globally.
Diebold won the award for its OpteView(R) Remote Services solution, which connects its remote automated teller machines (ATMs) in real-time to the people and systems responsible for service and support. Powered by the Axeda(R) SmartLink platform and Axeda(R) ServiceLink applications, OpteView allows for maximum ATM availability, almost immediate response time and world-class service delivery.
'Diebold is honored to be recognized by the industry as a leader in Remote Services,' said Charles E. Ducey, Jr., senior vice president, global development and services, Diebold. 'The OpteView solution is a critical part of Diebold's services strategy enabling our service technicians to provide maximum availability, immediate response time and world-class service delivery to our customers.'
OpteView Success
Diebold has seen an explosive growth in the number of OpteView installations with a 400 percent growth rate over the last 17 months. Award winning results from OpteView Remote Services include:
- 20 percent increase in ATM availability
- 20 percent of total issues resolved remotely
- 19 percent reduction in field service visits
- Issue resolution time reduced to 30 minutes or less (from an average of 1-3 hours)
- Field service mileage reductions of 175 miles per ATM annually
With these improvements, Diebold continues to drive improved profitability and customer satisfaction while reducing its overall carbon footprint.
