Datamonitor acknowledges multiple benefits of financial industry outsourcing trend
NORTH CANTON, Ohio, June 29 /PRNewswire-FirstCall/ -- As evidence of the company's success in delivering world-class services for financial institutions' non-core operations, Diebold, Incorporated (NYSE: DBD) was listed among the International Association of Outsourcing Professionals (IAOP) 10 best outsourcing providers within the services industry in the recently released 2009 Global Outsourcing 100(TM) rankings.
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In addition to 'Best 10 Leaders by Industry Focus: Services,' Diebold improved its overall position from the 2008 rankings in its third consecutive year on the list. The Global Outsourcing 100 includes the world's top outsourcing service providers and consulting companies in a range of industries.
Industry analysts are acknowledging the many benefits of strategic outsourcing for financial institutions. According to 'ATM Fleet Refresh in the Shadow of the Financial Crisis,' a recently published opinion piece by Jaroslaw Knapik, analyst - financial services technology, of independent market analyst, Datamonitor, 'ATM management outsourcing is a growing area and is being considered by many banking executives these days, especially by those who struggle to get capital for their investments but still have to compete for new clients, improve service levels and tackle their aging technology assets.' Further, Knapik wrote, 'banks need to carefully analyze the total cost of ownership that is associated with the overall fleet management of ATMs, and benchmark it against vendors' rates for outsourcing services.'
A North American survey of 80 IT decision makers within retail banks conducted by Datamonitor in the fourth quarter of 2008 found that business process outsourcing is high on CIOs' agendas as one of the major strategic goals for 2009.
'ATM management outsourcing, in the current severe economic environment, is growing beyond optimizing a financial institution's self-service network,' Knapik said. 'The most successful providers are increasingly viewed by FIs as strategic and trusted advisors that serve as single points of contact for everything from managing uptime to remote network monitoring to currency management.
