Two medical groups in Hong Kong and Singapore are the first to sign up
for CIGNA Envoy®, CIGNA International’s secure web
portal for health care professionals around the world. Quality
HealthCare Medical Services (QHMS) of Hong Kong along with ParkwayHealth
and its administration unit, iXchange, of Singapore are now using CIGNA
Envoy’s advanced web tools.
The website makes it easier for doctors, hospitals, and clinics to serve
expatriate patients by eliminating the need to call CIGNA to verify a
patient's coverage, with all information available instantly and
securely. “The website will be very useful since I won’t need to call
the U.S. for information. This is much more convenient,” said Murni
Ismail, benefits administrator for ParkwayHealth.
“Normally it takes time to call and obtain the patient's information,
but the new website will cut that waiting time down to three to five
minutes. We can help patients quickly and check back whenever we need
to,” said Benjamin Ng, QHMS customer service representative.
CIGNA conducted multiple usability studies with QHMS and ParkwayHealth
so that future enhancements to the website will further streamline the
process for medical professionals who treat expatriates with CIGNA
coverage.
CIGNA Envoy simplifies access to care around the globe, providing health
care professionals with instant coverage details and benefits so they
can quickly provide patient care. Through the website, doctors and
hospitals can also provide payment information to patients at the time
of service. CIGNA is among the first global health companies to bring
this service and convenience to those who provide care around the world.
"We value our relationship with our contracted health care facilities
and offer as many tools as possible to make their relationship with us
as beneficial as possible," said Cindy Gatanis, who leads CIGNA's
international contracting.
To view an informational video about CIGNA Envoy, visit http://www.cignaexpats.com/envoyvideo/.
About CIGNA International’s Expatriate Benefits (CIEB)
CIEB, a business unit of CIGNA International, is a leading provider of
international benefits for expatriates, business travelers, and retirees
abroad. CIGNA International provides coverage for expatriates in more
than 170 countries and jurisdictions around the world. As one of the
first expatriate benefit carriers on the international scene more than
30 years ago, CIGNA International offers experience and multinational
presence to meet the daily challenges that international employers,
employees and their families face.
About CIGNA
CIGNA (NYSE:CI), a global health service company, is dedicated to
helping people improve their health, well-being and security. CIGNA
Corporation's operating subsidiaries provide an integrated suite of
medical, dental, behavioral health, pharmacy and vision care benefits,
as well as group life, accident and disability insurance, to more than
46 million people throughout the United States and around the world. To
learn more about CIGNA, visit www.cigna.com.
To sign up for email alerts or an RSS feed of company news log on to http://newsroom.cigna.com/section_display.cfm?section_id=18.
CIGNA
Gloria Barone, 215-761-4758
Gloria.barone@cigna.com
