(Source: MARKETWIRE)
SupportSave Solutions, Inc. (http://www.supportsave.com) (OTCBB: SSVE), a provider of Business Processing Outsourcing ("BPO") services, is discussed in-depth in a feature story in the July 2009 issue of Internet Retail magazine. With a circulation of over 44,000, Internet Retailer is the leading source of industry information and authoritative commentary on the online retailing industry. http://www.internetretailer.com/article.asp?id=30949
The feature story, "Customer Service Takes on Greater Importance in Tough Times," explores the fact that in these challenging economic times, timely, effective customer service is more important than ever for internet retailers. The article discusses outsourcing options for online retailers, observing that 34% are outsourcing customer service at present.
The story discusses SupportSave's value proposition, quoting Christopher Johns, SupportSave's CEO, as citing SupportSave's fee of $5.18 per hour as an extremely low rate, even in comparison to other Philippines-based BPO companies, which generally charge rates in the $9 to $15 hourly range.
SupportSave also enables internet retailers to extend their hours of customer service, critical in the always-open world of e-commerce. In the piece Mr. Johns says, "Businesses miss out on a lot of revenue opportunities by operating just within their own time zones."
Mr. Johns remarked, "These difficult times make cost savings more critical than ever for all manner of businesses, and particularly those in the hyper-competitive world of online retailing. Online retailers compete not only on price but on customer service, and SupportSave offers them a remarkable edge over their competitors, enabling them to provide second-to-none customer service, 24 hours a day if they wish, for minimal cost. It is a truly remarkable value, and in this economic climate, it's not just an option to consider; it's a necessity." Mr. Johns continued, "It is gratifying to be featured in Internet Retailer, a leading authority on the online retailing sector. The magazine's editors clearly recognize a strong value proposition when they see one."
About SupportSave Solutions Inc.
SupportSave Solutions (OTCBB: SSVE) is a low-cost provider of customer service, technical support and back-office support which we deliver primarily to U.S.-based clients from our facilities in the Philippines for about $5 per hour.
For more information please visit: http://www.supportsave.com
Contact: Craig Jackson 248-230-4101 Email Contact
SOURCE: SupportSave Solutions, Inc.
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