Winners of the prestigious Call Center Excellence Awards were honored on June 16th during the annual awards ceremony in conjunction with IQPC's 10th Annual Call Center Week in Las Vegas, NV. During the ceremony, distinguished leaders in call centers and customer service came together to honor companies that have demonstrated excellence in call centers. Over 400 people watched as accolades were given to top performers in each category.

The entry by International Decision Systems was based on their recent implementation of Neocase CS. Implemented in a Software-as-a-Service model, Neocase was able to replace IDSI's legacy system in a short period of time, and to deliver seamless migration to the new platform. The new implementation provided International Decision Systems with a superior self service portal for its customers, and a sophisticated case management system for its customer support team. The award is based on first-year results from a Neocase implementation that went live in June of 2008. The impressive first-year achievements include a measured increase in customer satisfaction, a 25% decrease in overall case backlog, and over a 10% increase in service level achievement.

Neocase CS is a unique customer service and support solution that lowers service costs, improves customer satisfaction, and enhances service levels. With Business Process Management and Business Intelligence functionality, organizations can analyze, create, implement, monitor, and further increase customer satisfaction and business workflows to dramatically boost service efficiency and effectiveness.