RightNow On Demand Customer Relationship Management Improves Agent
Effectiveness and Allows Customers to Help Themselves
TiVo Inc., leader in digital video recording, has chosen RightNow
(NASDAQ:RNOW) on demand customer relationship management (CRM) to help
customer service agents deliver better customer experiences. With
RightNow, TiVo intends on increasing the satisfaction of its 3.2 million
subscribers, while lowering customer support costs. RightNow enables TiVo
to:
-
Provide consistent and accurate information — such as installation
instructions, TiVo features or trouble shooting — to customers online
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Arm agents with complete and up-to-date information to quickly and
efficiently answer customer inquiries
-
Gather real-time customer feedback to drive more personalized
communication and proactive engagement with customers
“With RightNow we can empower our customers to find the information they
need quickly and easily, plus we can improve agent productivity by
putting the information agents need to serve our customers right at
their fingertips.”
Art Clessuras, vice president of operations, TiVo
Inc.
About RightNow Technologies
RightNow (NASDAQ:RNOW) delivers the high-impact technology solutions and
services organizations need to cost-efficiently deliver a consistently
superior customer experience across their frontline service, sales and
marketing touch-points. Approximately 1,900 corporations and government
agencies worldwide depend on RightNow to achieve their strategic
objectives and better meet the needs of those they serve. RightNow is
headquartered in Bozeman, Montana. For more information, please visit RightNow
Technologies.
RightNow is a registered trademark of RightNow Technologies, Inc. NASDAQ
is a registered trademark of the NASDAQ Stock Market.
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RightNow Technologies
Sara Crow, 406-548-3266
sara.crow@rightnow.com
or
Horn
Group for RightNow Technologies
Amy Grady, 415-905-4045
agrady@rightnow.com
