Solution improves employee efficiency and user satisfaction and mitigates risks
NORTH CANTON, Ohio, July 22 /PRNewswire-FirstCall/ -- To combat safe deposit box fraud and mitigate risk for both financial institutions and their customers, Diebold, Incorporated (NYSE: DBD) has introduced the Electronic Vault Attendant (EVA) Elite, the first solution of its kind to offer innovative, dual-controlled vault and safe deposit box access for financial institutions.
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EVA Elite is a comprehensive, self-service solution utilizing identity management, biometrics and access control to offer secure customer access to safe deposit boxes, while eliminating the necessity of a vault attendant. Its dual controls include both physical access control to grant entry to the vault's daygate, as well as the use of both an electronic and physical key to enable safe deposit box owners to gain access to only their assigned boxes. By eliminating the need for a vault attendant, EVA Elite enables branch personnel to focus on core capabilities and higher-value, sales-focused tasks.
The EVA Elite solution can be customized depending upon the level of security desired by a financial institution. Numerous reader devices can be used singularly or combined with the system for enrollment and access to the vault daygate, including:
- Fingerprint
- Hand geometry
- Card swipe
- Signature capture
Used in addition to both the physical and electronic safe deposit box keys, the EVA Elite solution integrates multiple access methods to increase security while enhancing the user experience.
Several months ago, Randolph Brooks Federal Credit Union of South Central Texas implemented the EVA Elite solution at its Bulverde, Texas, branch.
"We've been very pleased with the response we've received from members and the improved efficiency of our staff since we implemented EVA Elite," said Pat Tolle, vice president, technical services, Randolph Brooks Federal Credit Union. "The solution has greatly freed up employee time, and the additional layer of security has impressed our members. Members have expressed that they appreciate the self-service aspect, as well as the dual access control and the physical safe deposit box key which they maintain." Tolle also said he expects to implement the system at many of their other 31 Randolph Brooks Federal Credit Union branches.
