IBM Names Nuance Its Preferred Business Partner for Speech
Technologies
and Related Professional Services
Nuance Communications, Inc. (NASDAQ: NUAN), a leading provider of speech
solutions, and IBM (NYSE: IBM), a pioneer in speech technology, today
announced that the companies have entered into a comprehensive Joint
Initiative Agreement to further accelerate innovation and advanced
speech recognition solutions for enterprises, consumers and partners
worldwide. This new partnership builds upon the technology and IP
collaboration between the companies announced earlier this year.
As part of the Joint Initiative Agreement, IBM has named Nuance its
Preferred Business Partner for speech technologies and related
professional services to complement IBM’s Industry Solutions portfolio.
The companies will collaborate to address and fulfill the needs of
customers in ten industries: Automotive, Banking, Electronics, Energy
and Utilities, Healthcare and Life Sciences, Insurance, Media and
Entertainment, Retail, Telecommunications, and Travel and Transportation.
IBM and Nuance expect to expand the opportunity for deploying speech
technologies and make it easier than ever for enterprises and
individuals to engage in commerce, access information and collaborate in
broad application domains like customer care, unified messaging and
mobile search. Specifically, the companies will concentrate their
efforts in three key areas:
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The companies will forge a tight, complementary relationship between
Nuance’s advanced speech technologies and related professional
services, and IBM’s Global Business Services organization and Web
application server capabilities for traditional and VoIP network
infrastructures;
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For each industry above, Nuance and IBM will collaborate to fulfill
the customer requirements for advanced, automated customer
self-service and agent optimization; and,
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In automotive and telecommunications, the companies will collaborate
to address the needs of in-vehicle and on-device OEMs that seek to
incorporate next-generation technologies that focus on voice access to
device control, search and media management.
“As businesses and governments aim to operate more intelligently and
efficiently, the full impact of speech technology is just emerging.
