Over The Road, Pickup and Delivery, and Dealer Service Honors
Kenworth Truck Company achieved the highest ranking in customer
satisfaction among Class 8 truck owners in the Over the Road, Pickup and
Delivery (P&D), and Dealer Service segments, according to the J.D. Power
and Associates 2009 Heavy Duty Truck Customer Satisfaction Study(SM)
released today.
The annual study ranks customer satisfaction by evaluating manufacturer
performance in the areas of vehicle performance, quality, cost of
ownership, warranty, and dealer service. The study is based on
interviews with primary maintainers of 2007 model year Class 8 trucks.
Kenworth has earned the Over the Road honor five consecutive years, as
well as receiving all five Pickup and Delivery awards presented, and
three Dealer Service awards. Kenworth has received 16 heavy-duty truck
customer satisfaction awards since J.D. Power and Associates initiated
the studies in 2003. In the J.D. Power and Associates Heavy Duty Truck
Dealer Service segment, Kenworth was ranked the highest for Dealer
Facility, Service Quality, Service Delivery, Service Initiation, and
Service Advisor categories.
“It is a great honor for Kenworth to receive three prestigious 2009
awards from J.D. Power and Associates,” said Bill Kozek, Kenworth
general manager and PACCAR vice president. “Kenworth employees are
committed to delivering the highest-quality products and service to our
customers. Our dealers provide excellent customer support by delivering
industry-leading product quality, service performance and low cost of
ownership vehicle. Kenworth is proud to be recognized for its World’s
Best® products and support.”
“Kenworth offers innovative and technology-driven products, such as our
aerodynamic and fuel-efficient Kenworth T660 and new T470 medium-duty
vehicle, that assist customers in meeting the challenges of the
marketplace and provide a positive impact on their operations,” added
Preston Feight, Kenworth chief engineer.
The Kenworth dealer network is comprised of more than 300 locations in
the United States and Canada. The Kenworth PremierCare® Customer Center
(1-800-KW-ASSIST) provides 24/7 support for customers nationwide.
In 2009, Kenworth became the first truck manufacturer to receive the
Environmental Protection Agency (EPA) Clean Air Excellence award in
recognition of Kenworth’s environmentally friendly products. The
company’s dedication to the green fleet includes aerodynamic trucks,
medium duty diesel-electric hybrids, liquefied natural gas trucks, and
the Kenworth Clean Power® no-idle system. Kenworth is an industry leader
in providing fuel-saving technology solutions that help increase fuel
efficiency and reduce emissions.
Kenworth has received industry recognition for consistently leading the
heavy and medium duty truck markets in quality, innovation, and customer
satisfaction. This extensive recognition, highlighted by numerous J.D.
Power and Associates awards, is featured in the Kenworth virtual trophy
case on Kenworth’s Web site (www.kenworth.com/6700_awd.asp).
Kenworth’s home page is at www.kenworth.com.
(NASDAQ: PCAR)
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Kenworth Truck Company
Jeff Parietti, 425-828-5196
jparietti@paccar.com
