Modis International, the European information technology (IT) services
business unit of MPS Group, Inc. (NYSE:MPS), today announced the
expansion of its support of British Airways’ help desk service center.
British Airways is the United Kingdom’s largest international scheduled
airline, flying to more than 300 destinations worldwide.
Modis International began working with British Airways in 1999, when it
managed their IM Service Centre (ImSC), providing a focal point for
inbound IT issues, including first line support for mainframe, hardware,
software, voice and airline-specific technology, as well as issue
escalation and monitoring and third-party supplier management. The ImSC
supports over 40,000 users and thousands of IT applications worldwide,
and this new initiative will bring that level of service to thousands
more. The ImSC was awarded full ISO 9001 quality accreditation in 2007,
which was recently upgraded to ISO 9001:2008.
In addition to building on its already successful 10-year relationship,
Modis International will begin supporting British Airways on several new
initiatives, including second line assistance for Lotus Notes and
Business Objects, and technical support for British Airways’ 249
self-service check-in kiosks across the UK and Europe.
Bob Teasdale, business manager for Modis International and head of the
British Airways project, said: “Modis International has a proud and
successful relationship with British Airways. This new project shows
British Airways’ continued commitment to delivering world-class service
and our commitment to helping them deliver on their success.”
BA Service Centre Team Leader, Clare Townsend, said: “British Airways is
continually driven by the need to deliver excellence throughout our
business, and this renewed partnership is an extension of that
commitment. By building on the successful relationship we already have
with Modis International, we will be able to deliver a quality service
support centre that adapts to meet the needs of our internal and
external customers.”
About Modis International
Modis International is one of Europe’s largest and most respected
providers of IT staffing services and solutions. Modis International has
successfully operated for over 30 years, and today does business with
FTSE 1000 companies and government entities in the United Kingdom and
continental Europe. For more information on Modis International, please
visit www.modisintl.com.
About MPS Group
MPS Group is a leading provider of staffing, consulting, and solutions
in the disciplines of information technology, finance and accounting,
law, engineering, marketing and creative, property, and healthcare. MPS
Group delivers its services to businesses and government entities in the
United States, Europe, Canada, Australia, and Asia. A Fortune 1000
company with headquarters in Jacksonville, Florida, MPS Group trades on
the New York Stock Exchange. For more information about MPS Group,
please visit www.mpsgroup.com.
MPS Group, Inc.
Tyra Tutor
Senior Vice President, Corporate
Development
904-360-2500
tyra.tutor@mpsgroup.com
