(Source: Business Wire)
Wipro Technologies, the global IT services business of Wipro Limited (NYSE:WIT) today announced that it has undertaken a key initiative to strengthen the consulting andcustomer management skills of its frontline employees.
The EAS (Enterprise Application Services) Consulting Academy aims to go beyond training to inculcate the right engagement behavior at an early stage that will go beyond improving customer satisfaction.
The academy offers a six month certification programme to all Wipro employees who are involved in delivering consulting solutions to our clients. The program includes a combination of class room sessions followed by implementation of the learnings at the client workspace.
The EAS consulting academy has received very positive response from its clients, with some getting actively involved as faculty at the academy and acting as "guides" to pre-assigned students throughout the training period.
"It is great to see Wipro making these strategic investments into consulting, inspite of the prevailing economic conditions." said Joe Simon, CIO, Viacom."The EAS consulting academy is a win-win proposition for Wipro and the client, since it will help us in the future"
Speaking on the occasion Sangita Singh, Senior Vice President, Enterprise Application Services, Wipro Technologies said "The EAS consulting academy is a key Wipro initiative to align our workforce closely to the business objectives of our clients, we are extremely happy with the overwhelming support that we are getting from our clients."
The program will be run byWipro's Corporate Human resource Developmentin conjunction with Enterprise Application Servicesbusiness unit as well as eminent academicians and luminaries from the industry. The study will be facilitated through case studies, anecdotal learning interspersed with rigorous assignments in all areas. Wipro plans to certify around 300 consultants globally in the current financial year. The first batch of 60 consultants will get certified by September 2009.
About Wipro
Wipro Technologies, a division of Wipro Limited (NYSE:WIT) is the first PCMM Level 5 and SEI CMM Level 5 certified global IT services organization. Wipro Technologies was recently assessed at Level 5 for CMMI V 1.2 across offshore and onsite development centers. Wipro is one of the largest product engineering and support service providers worldwide.
