OpenSpan claims that its solution will enable TeleTech to simplify user interfaces for internal systems and client applications, automating previously manual tasks, such as repetitive copying and pasting of data between applications.

TeleTech will also resell the OpenSpan platform to its global client base as a certified OpenSpan systems integrator partner. In addition to selling licenses, TeleTech Professional Services will offer system integrator services to assess, build, host and manage the solution set including OpenSpan on behalf of its clients.

Carol Kline, chief information officer of TeleTech, said: "Our clients select TeleTech because our associates provide a high-quality customer experience that leads to increases in customer satisfaction levels and sales conversion rates. Adding OpenSpan to our current offerings will further increase the productivity of our associates, enabling them to deliver more value to our clients and their customers. Additionally, TeleTech can deploy its productivity enhancing solutions to boost performance for its clients' internal contact centers."

A service of YellowBrix, Inc.