(Source: Business Wire)
Clarabridge, the leading provider of text analytics solutions that improve customer experience management (CEM), today announced the general availability of version 3.3 of its Content Mining Platform (CMP) solution. Clarabridge's solutions are used by the Fortune 1000 to capture, transform, and analyze free-form customer feedback from social media, CRM systems, and customer feedback systems (email, surveys, chats). Clarabridge customers include AOL, Best Buy, Capital One, Choice Hotels, Expedia, Inc., Gap, Gaylord Hotels, H&R Block, Intuit, Marriott International, Sage North America, United Airlines, Wal-Mart and Walgreens, among others.
"Over the past three years, Clarabridge's customers have increasingly expanded the use of our solution to support more and more sources of unstructured text-based customer feedback," said Justin Langseth, Clarabridge's president and chief technology officer. "They have expanded the deployment from departmental solutions to true enterprise deployments and have demanded more scale, expanded user capabilities, and a wider range of business analytics for customer analysis. We've listened to our customers, and CMP 3.3 provides enhanced enterprise performance, ease of use, powerful embedded reports, enhanced classification, an enhanced sentiment engine, and additional business analysis features that enable Fortune 1000 companies to gain even more insight into the true voice of their customers so they can improve their bottom-line decisions."
Specifically, CMP 3.3 enhancements include:
Enhanced Enterprise Performance: CMP 3.3 increases text mining and analysis speed by seven times while decreasing storage requirements by 50 percent for customers who are routinely managing more than a terabyte of data. The latest version also leverages 64-bit processors and includes support for enterprise security standards such as SAML (Security Assertions Markup Language) and SSO (Single Sign-On).
Embedded Reports: Clarabridge 3.3 Navigator, which analysts use to configure a Clarabridge application as well as explore customer feedback, now provides embedded reports that can be run directly from within the Navigator interface and do not require use of a third party business intelligence application. Report results are returned in seconds for 10 million-plus document data sets, ensuring managers can make ultra-quick, yet fully informed, business decisions. New reports assist in the classification process and provide users with enhanced ad-hoc analysis capabilities.
