CINCINNATI, Aug. 25 /PRNewswire/ -- Fifth Third Processing Solutions has been awarded the MasterCard Worldwide "Best in Class" Gold Award for its excellence in operational achievements. The awards program annually acknowledges performance in key areas that impact cardholder experiences. This marks the second consecutive year that Fifth Third has been recognized for its payments transaction processing excellence.
Fifth Third was one of six customers in North America, Europe and Asia-Pacific to be recognized as a MasterCard Worldwide Gold Award winner.
Accepting the award on behalf of Fifth Third, Charles Drucker, CEO of Fifth Third Processing Solutions, said: "We are delighted to be recognized by MasterCard for our operational achievements in quality. This award speaks to our team's best-in-class talent and commitment in working with our valued processing partners to ensure a pleasant payment experience for their customers. "
MasterCard Worldwide established the "Best in Class" Awards program in 2006 to acknowledge customers that have attained exceptional operational performance in MasterCard Quality Standards. Worldwide Gold Award winners are customers that achieve the majority of the standards, which include the following: cardholder satisfaction at the point of sale through authorization of transactions, call referral rates and chargeback performance. Fifth Third Processing Solutions supports MasterCard debit card programs through the MasterCard Worldwide Network for more than 600 financial institutions including Fifth Third Bank.
"Fifth Third Processing Solutions takes pride of its tremendous operations performance and the positive experience it has helped drive for millions of cardholders," said Steve Alonso, executive vice president, Bankcard and Consumer Lending at Fifth Third Bank. "As a recipient of this award for a second consecutive year, Fifth Third Processing Solutions clearly stands out among the strongest processors and acquirers in the payments industry."
The awards are designed to recognize excellent customers for their operational achievements and provide useful feedback for improving their operational performance while creating a sense of urgency and understanding about the need to focus on quality and performance excellence.
Award winners are determined in the first quarter of each year based on prior year data. Winners must have annual authorization transaction counts of greater than one million through the MasterCard Worldwide Network and be compliant with all MasterCard Rules.
About MasterCard Worldwide
MasterCard Worldwide advances global commerce by providing a critical economic link among financial institutions, businesses, cardholders and merchants worldwide.
