Jetstream to Bolster Overall Customer Experience, Further Establish AMR's Technology Leadership
Editor's Note: A live teleconference discussing the details of this announcement will be conducted at 10 a.m. CDT. Media interested in listening to the call or participating should call 817-967-1577.
FORT WORTH, Texas, Aug. 26 /PRNewswire-FirstCall/ -- AMR Corporation, parent company of American Airlines and American Eagle, took another step today in implementing its technology vision and expanding its information technology leadership position by announcing it has signed a letter of intent with HP to develop a next-generation Passenger Service System. This effort is the continuance of the company's focus on enhancing its customers' travel experiences.
The current Passenger Service System supports many key functions for American Airlines and American Eagle, including reservations, pricing and ticketing, inventory, flight information and check-in. The new system, referred to as Jetstream(SM), will also support these functions and enable American to deliver products and services to its customers and employees with greater consistency and agility. Additionally, Jetstream will serve as the foundation to deliver innovative online and mobile travel tools for its customers who are increasingly dependent on technology.
AMR Chairman and CEO Gerard Arpey said the decision to enter into a letter of intent with HP is an example of the company's efforts to ensure a successful, competitive airline for the long term, while continuing to work to overcome the many immediate challenges facing the entire airline industry.
For HP, today's announcement strengthens its position as a leading information technology and services provider to the aviation industry. HP intends to offer this new system to other airlines worldwide through its enterprise services portfolio.
"After extensive evaluation, we have decided to sign a letter of intent with HP to develop our new Passenger Service System, Jetstream. This relationship pairs American, an information technology pioneer in the aviation industry, with HP, a world-renowned technology pioneer," Arpey said. "The current Passenger Service System has served us well for many decades and remains among one of the most reliable. Today's decision indicates our commitment to continue to deliver the most effective tools to our employees and outstanding service to our customers."
"At HP, we deliver innovative solutions for our customers' greatest business challenges," HP CEO and Chairman Mark Hurd said. "American Airlines is a forward-thinking company, and we are delighted to build on our long-term relationship.
