Sep. 21, 2009 (PR Newswire) -- ISLANDIA, N.Y., Sept. 21 /PRNewswire-FirstCall/ -- CA, Inc. (Nasdaq: CA) today announced that CA Service Desk Manager r12 has been certified Gold Level ITIL(R) Process Compliance for Incident and Problem Management from Service Management Consultancy (SMCG) Ltd, ITIL Licensed Software Assessor on behalf of the United Kingdom's Office of Government Commerce (OGC) accreditor APM Group. SMCG confirmed that CA achieved a record top score among companies applying for Gold Level ITIL Process certification.

Gold Level ITIL Process Compliance certification is endorsed by both the OGC and the APM Group Ltd. (APMG), the owner and official licensor of the ITIL trademarks. SMCG, the only licensed Software Assessor, audits vendor products, documentation and processes against the published best practices of ITIL (versions 2 and 3) and relies on customer endorsements of the product to confirm it is in production facilitating the Incident and Problem Management processes. TechTeam Global, Elbit Systems and Banco do Estado de Sergipe Banese provided references to enable CA to achieve this prestigious distinction.

In addition to the Gold Level ITIL Process Compliance Certification from the OGC, CA Service Desk Manager r12 achieved PinkVerify certification on 14 ITIL v3 processes earlier this month, a further indicator that CA is helping to successfully drive ITIL-aligned processes for process improvements.

"The ITIL framework is the proven method for aligning IT systems and services with the requirements of the business," said Sharon Taylor, ITIL v3 chief architect and chief examiner. "When the ITIL processes are supported by proven compliant applications like those from CA, IT organizations are far more likely to achieve Lean IT while managing their service portfolio."

"This certification is testament to CA's vision of creating a superior product built on the foundations of ITIL best practices in order to enable Lean IT and create measurable value for customers," said Brian Bell, senior vice president and general manager, for CA's Service Management business unit. "We are honored to achieve Gold level certification from SMCG, the only OGC APM Group licensed software assessor."

About CA Service Desk Manager

CA Service Desk Manager is a versatile, comprehensive IT support solution that helps organizations build superior Request, Incident, Problem and change management processes, with simplified and enhanced change and configuration management functionality to increase visibility into the IT infrastructure.