(Source: MARKETWIRE)TeleTech Holdings, Inc. (NASDAQ: TTEC), one of the largest and most geographically diverse global providers of business process outsourcing (BPO) solutions experienced minimal business disruption for its clients in the Philippines as a result of Typhoon Ondoy with all facilities open and fully operational. The sophistication and fault tolerance of TeleTech's cloud-based global delivery network along with management's swift action to implement TeleTech's disaster recovery plan enabled business continuity for its clients while allowing TeleTech to simultaneously deploy significant search, rescue and relief efforts for affected employees.

Tropical storm Ondoy hit the eastern coast of the Luzon region of the Philippines on Saturday resulting in torrential rains and severe flooding. Ondoy brought the heaviest rainfall in the country in 40 years with nearly 17 inches of rain falling in 24 hours on Saturday, twice the amount that hit the United States during Hurricane Katrina in 2005.

TeleTech's proprietary cloud-based delivery network minimized any business interruption to its clients through its highly reliable failover architecture and its ability to temporarily reroute its clients' customer inquiries to other locations in TeleTech's global delivery network. At the same time, TeleTech deployed full scale assistance and relief operations to affected employees and their families.

"The devastation caused by Typhoon Ondoy is tragic," said Kenneth Tuchman, TeleTech's Chairman and Chief Executive Officer. "However, the world class humanitarian efforts of our experienced international leadership team and employees in the Philippines is nothing short of heroic. I applaud the Filipino people for their resiliency and steadfast support of each other during these difficult times. The combination of our world class delivery architecture and our rapid and heartfelt response to employees and their needs is a powerful example of our ability to minimize the impact of this historic natural disaster. Our 27 years in business and experience in minimizing the financial impact from these types of natural disasters is why clients continue to select TeleTech as their premier provider of global BPO solutions."

TeleTech dispatched several boats to help employees most in need due to either heavy traffic or flooding and continues to mobilize specialized vehicles to provide supplies and care packages to affected employees and their families. In addition, to an emergency assistance hotline and relief fund for employees and their families, TeleTech has expanded emergency overnight shelter space which includes shuttle services and free meals.