Sep. 30, 2009 (Business Wire) -- Acxiom® Corporation (Nasdaq: ACXM) ranked number six for data center management and number eight for overall ITO infrastructure vendors serving mid-tier companies in the 2009 Black Book of Outsourcing. Top ranked companies posted strong marks in innovation, trust, reliability and deployment.
The rankings, based on an annual survey by Brown-Wilson Group and Black Book Research, were based on customer satisfaction results for 143 outsourcing service providers.
“The Black Book rankings validate that client satisfaction is in our company’s DNA. We work hard to assist our clients in continuously improving their levels of service to their customers while improving their cost to serve,” said Marty Sunde, SVP of Acxiom’s Global Infrastructure Management and Customer Data Integration Services. “We remain committed to converting our reputation for technology innovation into client value.”
Black Book collects ballot results on 18 performance areas of operational excellence. According to the report, “Innovation, Trust, Reliability and Deployment are the most important attributes influencing Client Companies’ satisfaction with their infrastructure outsourcing providers.”
According to the Black Book of Outsourcing, the research results in the report “are recognized as the most extensive and representative perception study of outsourcing vendors, validated by over 24,000 respondents from service users around the globe.” The report also explains that the “results from the Information Technology Infrastructure Outsourcing client survey subset is among the most requested of all Black Book reports.”
For more information on Black Book Research, visit www.theblackbookofoutsourcing.com and www.datamonitor.com.
About Acxiom
A global leader in interactive marketing services and infrastructure management, Acxiom connects clients with their customers through deep consumer insight, powering effective and profitable marketing initiatives and business decisions. Our consultative approach spans multiple industries and incorporates decades of experience in consumer data and analytics, information technology, data integration and consulting solutions for effective marketing across digital, Internet, email, mobile and direct mail channels. Our secure, high-performance technology services deliver consistent value and reliability. Founded in 1969, Acxiom is headquartered in Little Rock, Ark., and serves clients around the world from locations in the United States, Europe and Asia-Pacific. For more information about Acxiom, visit www.acxiomit.com.
Acxiom is a registered trademark of Acxiom Corporation.
