Oct. 6, 2009 (Business Wire) -- Chordiant Software, Inc. (Nasdaq: CHRD), a leading provider of Customer Experience (Cx™) solutions that help maximize the value of every customer interaction, today introduced the Chordiant Cx Solutions Suite, empowering companies to economically target and eliminate common pain points associated with customer attrition, acquisition, profitability and risk. Chordiant Cx Retention and Cx Cross-sell/Up-sell are available today as the first solutions released as part of the suite.

At the heart of Chordiant Cx Solutions is the sophisticated customer intelligence and predictive business insight of Chordiant’s industry-leading Decision Management technology. By optimizing the customer experience and improving business performance in retention, cross-selling and up-selling, Chordiant Cx Solutions can help companies reduce attrition, increase revenues, maximize profitability and decrease risk. Chordiant Cx Solutions can deliver significant return on investment in as little as two months.

With Cx Solutions, customers can prioritize and align deployment with the areas that will address their most critical business need. A rapid ROI enables adoption of subsequent Cx Solutions, lowering the barrier to entry for companies seeking to achieve these benefits. While each Cx Solution is a standalone module, when plugged into the Cx best-practices platform, the business benefits are compounded as new solutions leverage the content and capabilities of the previous ones.

“The ultimate goal of any customer experience management solution or CRM implementation is to improve business performance,” said Gareth Herschel, research director for Gartner. “Any effort to deliver these types of results while putting an ROI focus front and center has to be good for the market. Offerings that are more easily consumable by companies who know what their business needs are, but might not be sure which technologies to implement, will be well received by companies struggling to address specific issues. Solutions focusing on one business issue at a time also have the added advantage of being more cost-effective as well.”

Cx Cross-sell/Up-sell can potentially turn every customer service interaction into a sales and marketing opportunity by:

• Putting the skills of your best customer service agent in the hands of all your agents.
• Empowering service representatives to have intelligent, personalized conversations consistently across all channels, and leverage the best channel that supports business goals.
• Leveraging centralized Next-Best-Action™ decisioning that both predicts and adapts to customer behavior in real-time.