CAMBRIDGE, MA, Oct. 13, 2009 (Marketwire) --

CAMBRIDGE, MA -- (Marketwire) -- 10/13/09 -- Pegasystems Inc., (NASDAQ: PEGA), the leader in Business Process Management (BPM) software solutions, today announced enhanced ease of use and functionality to its social media and collaboration capabilities. Now, its industry-leading SmartBPM® not only enables process owners and clients, but also their customers, to share ideas and suggestions in real-time. Process discovery is accelerated, and teams work on process iterations more collaboratively and dynamically.

Pegasystems' SmartBPM uses social media as an interactive and real-time collaborative environment to aid the planning and execution of business improvement projects. By extending is existing tools for ad hoc collaboration, SmartBPM makes it even easier for project teams to connect, add user-generated content, vote, and rank items associated with any given project. By reaching out to customers and clients, SmartBPM now allows critical real-time customer feedback into the process improvement process.

Highlights / Key Facts:

• Process Stickies, Wikis, and Chat - New, real-time, electronic process sticky notes offer a quick way to capture comments, issues, or new opportunity for improvements. Process wikis support group editing and consensus for collaborative discussion. Instant messaging chat brings multiple people into discussion threads within the context of SmartBPM solutions.
  
  
• Team News - Process participants can post and receive dynamic updates for project team members. Alerts, update notifications through familiar tools such as RSS Feeds, collaborative discussions, votes and polls help keep teams informed and focused.
  
  
• Collaboration on SmartBPM Resources - Adapters for popular collaboration tools to support long running processes. If teams are using tools such as Facebook, LinkedIn, or SharePoint, they can embed links to Pegasystems' SmartBPM resources for expanded collaboration.
  
  
• Cloud-based collaboration - All the native collaboration capabilities in SmartBPM are available in the cloud-based SmartPaaS(TM) offering.
  
  

Supporting Quotes:

Dr. Setrag Khoshafian, Vice President of BPM Technology at Pegasystems:

"SmartBPM and social networking tools are completely complementary. On the one hand, SmartBPM provides the context for collaboration, both when building solutions, as well as when executing SmartBPM process applications.