(Source: Business Wire)
Genpact (NYSE: G), a leader in the globalization of services and
technology and a pioneer in managing business processes for companies
around the world, today announced the opening of its Remote Operations
Center (ROCSM) in Hyderabad, India. The state-of-the-art
center will utilize Genpact's remote infrastructure delivery system,
RIMnexgenSM, to provide uninterrupted, secured application
and infrastructure monitoring and support services to clients worldwide.
Genpact has been able to reduce its clients' infrastructure management
budgets by over 25 percent leveraging its RIMnexgenSM
approach.
Mr. Pramod Bhasin, President and CEO, Genpact said, "Businesses across
the world are increasingly reliant on IT services to support their
strategic business initiatives. Process maturity, best in class service,
high levels of automation and cost efficiencies are paramount in
successful IT services management. Genpact's new Remote Operations
Center (ROCSM) at Uppal, Hyderabad, allows us to optimally
manage our clients' end-to-end IT Infrastructure remotely, helping them
achieve their business objectives."
"Our center has been designed understanding the need for businesses to
manage their IT Infrastructures in a secure and compliant environment
and the desire to leverage on-demand expertise," said KNK Venkataraman,
SVP and Business Leader, Genpact. "The new ROCSM represents
our commitment to delivering business and strategic value to our
clients, by combining process excellence and technical competence with
operational and business insights".
The ROCSM is equipped with state-of-the-art features
including bio-metric enabled physical security, virtualized desktops
that provide high system security, mistake proofing tools and touch
screen phones that can function as additional monitoring systems.
The ROCSM will offer significant business benefits to
clients, which include availability of on-demand expertise, improved
return on investment (ROI) on IT investments and reduced total cost of
ownership (TCO) for monitoring and management of IT Infrastructure. The
ROCSM affords optimized resources to deliver increased
business value, flexibility in managing IT Infrastructure, risk
mitigation, an effective and optimized portfolio of third party
contracts, round the clock global delivery for IT Infrastructure, and
continuous improvements in service levels. Business outcomes will be
measured by assessing metrics that include Process Automation Index
(PAI) and Client Maturity Improvement (CMI).
About Genpact
Genpact is a leader in the globalization of services and technology and
a pioneer in managing business processes for companies around the world.
The company combines process expertise, information technology and
analytical capabilities with operational insight and experience in
diverse industries to provide a wide range of services using its global
delivery platform. Genpact helps companies improve the ways in which
they do business by applying Six Sigma and Lean principles plus
technology to continuously improve their business processes. Genpact
operates service delivery centers in China, Guatemala, Hungary, India,
Mexico, Morocco, the Netherlands, the Philippines, Poland, Romania,
South Africa, Spain and the United States. For more information, see our
website at: www.genpact.com.
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