Oct. 28, 2009 (PR Newswire) --

SIOUX FALLS, S.D., Oct. 28 /PRNewswire-FirstCall/ -- LodgeNet Interactive Corporation (Nasdaq: LNET), the leading provider of media and connectivity solutions to the hospitality industry, announced today at its Customer Technology Symposium in Atlanta, Georgia that they have launched Guestroom Manager 2.0, a comprehensive program of product enhancements designed to deliver new functionality and increased performance for LodgeNet Broadband Internet Access customers nationwide.

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The foundation of Guestroom Manager 2.0 is built on a newly released software platform that delivers expanded capabilities and scalability for LodgeNet gateway servers. LodgeNet engineers spent over 12 months developing and testing the new software platform, and it has now been deployed nationwide at no charge to all customers whose properties are managed by the LodgeNet Gateway Server. In support of this software upgrade, the company has also added expanded memory to all LodgeNet Gateway servers to provide increased processing power and expanded capacity to handle increasing guest usage.

The software enhancements in Guestroom Manager 2.0 include solutions to address spam management, bandwidth management, use leveling and overall systems stability. In addition, multi-language functionalities, system recovery and system restore functions are also included in the upgrade. "Our call volume has dropped by over 20% since the rollout of the new firmware began in June," Steven R. Pofahl, Senior Vice President and General Manager of Hospitality Operations for LodgeNet. "We've invested heavily in our customer support over the past year, and with the rollout of Guestroom Manager 2.0 we expect to continue to see significant increases in hotel and guest satisfaction across the board."

In addition to the new software platform, the Guestroom Manager 2.0 launch also includes the implementation of a new and enhanced enterprise-grade Proactive Monitoring System to manage all equipment installed in the field at all properties, regardless of server platform. The newly deployed system actively monitors all IP based broadband systems supported by LodgeNet down to the device level, including servers, access points and other supporting devices. Uptime, system health and guest usage are included in the elements monitored by the system, and evaluations are done at least once per minute for every device installed at all properties. "We are very pleased with the performance we have seen in the Proactive Monitoring System based on our initial implementation.