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North America's Most Reliable and Customer-Friendly Utilities Recognized by PA Consulting Group at the 2009 ReliabilityOne(TM) and ServiceOne Awards
Wednesday, October 28, 2009 11:14 AM


Winning utilities share several best practices, performance philosophies that breed success

NEW YORK, Oct. 28 /PRNewswire/ -- Last night, PA Consulting Group announced the winners of its annual ReliabilityOne(TM)( )and ServiceOne( )Awards -- widely recognized as one of the electric utility industry's most prestigious honors -- at a reception in New York City, before an audience that included senior management at leading utilities and industry regulators. The ReliabilityOne(TM)( )awards are given annually to utilities that have excelled in delivering reliable electric service to their customers, while the ServiceOne awards are based on a set of criteria that covers nearly all the functional areas within customer service operations typical for a North American utility.

For the second consecutive year, Public Service Electric & Gas (PSE&G) was the recipient of the National Reliability Excellence Award. PSE&G, which also received the ReliabilityOne(TM)( )award for the Mid-Atlantic Region as well as the inaugural award for Enterprise Wide Best Practice in Transmission & Distribution, is a regulated utility delivering electric service to 2.1 million customers throughout New Jersey. The National Reliability Excellence Award is presented to the regional award recipient that has served as a consistent leader through demonstrated performance and a superior commitment to electric reliability.

Consolidated Edison Company of New York, Inc. (Con Edison) received both the ReliabilityOne(TM)( )Award for the Northeast Region as well as the award for Outstanding System Wide Reliability. Con Edison excelled in providing superior outage frequency and duration performance on a system wide basis. Con Edison serves 3.2 million electric customers in New York City and Westchester.

San Diego Gas & Electric (SDG&E) received the ReliabilityOne(TM)( )Award for the Western Region. SDG&E is a Sempra Energy utility serving 3.4 million consumers in San Diego and southern Orange counties.

Kansas City Power & Light, a subsidiary of Great Plains Energy, Inc. and a leading regulated provider of electricity and energy-related products and services to more than 800,000 customers in Missouri and Kansas was the recipient of the ReliabilityOne(TM)( )Award for the Plains Region.

We Energies, which offers electricity to 1.1 million customers in portions of Wisconsin and Michigan, was the recipient of the ReliabilityOne(TM)( )Award for the Midwest Region.

Roseville Electric, based in Roseville, CA, a suburb of Sacramento and provider of electricity to 52,000 residential and business customers, was the recipient of the Community Utility ReliabilityOne(TM)( )Award.




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