Oct. 29, 2009 (Business Wire) -- inContact, Inc. (NASDAQ: SAAS) (www.inContact.com), the market leader in on-demand call center solutions and agent optimization tools, announced a strategic partnership with Astadia, a global leader in technology‐enabled business consulting and a leading salesforce.com partner. The companies will jointly market and deliver a complete solution for contact centers, including inContact’s full suite of products and Astadia’s consulting services. The solutions improve productivity in customer care without the capital expense and maintenance burdens of on-premise hardware and software.

Astadia’s fast-growing Customer Service and Support practice is powered by dozens of business and technology experts, each with decades of experience in contact center operations and technology implementations. In addition to technology implementation, Astadia’s cloud-savvy methodology ensures the strategic business and process improvement objectives of the client’s many internal stakeholders are served by each technology deployment.

“When evaluating partners we look for four things: technology leadership, strong customer base, partnership mentality, and strong relationships with cloud computing industry leaders like salesforce.com. inContact excelled in all four,” said Ron Goldman, Director, Service Cloud, Astadia. “inContact is a clear leader in cloud-based contact center technology, with hundreds of customers, a knowledgeable and focused team, and a strong relationship with salesforce.com. Together, inContact, Astadia, and salesforce.com provide an unbeatable solution for customer service and contact center leaders.”

“We are honored by Astadia’s selection of inContact as a strategic partner,” said Frank Maylett, inContact VP of Sales, Marketing and Global Alliances. “Together, we will bring to market the call routing and agent optimization benefits of inContact and the operational improvement expertise of Astadia for customer service and support organizations.”

About Astadia

Astadia is a global leader in technology-enabled business consulting, focused on Cloud Computing and SaaS technologies. They are the top salesforce.com partner by projects delivered, certified consultants, and customer satisfaction.

Astadia’s proven methodologies analyze business challenges and document clear, effective solutions that lead to improved customer relations and tangible business results. The company’s four practice areas are: Sales acceleration, Marketing acceleration, Customer Service and Support, and Cloud transformation/Application Rationalization for IT.

Astadia’s certified technology experts have delivered solutions in more than 30 countries, and operate offices in the U.S., Europe and Asia. Their technology partners include Salesforce.com, Google, Eloqua, and many more.