(Source: Business Wire)
Northwest Natural Gas, dba NW Natural (NYSE:NWN), posted the
second highest overall customer satisfaction score in the West in the
2009 J.D. Power and Associates Gas Utility Residential Customer
Satisfaction StudySM.
The J.D. Power and Associates study ranks 75 of the largest natural gas
and combination utilities serving more than 53 million households. The
study, now in its eighth year, measures satisfaction across six factors:
corporate citizenship, communications, price, billing and payment,
customer service and field service.
"It's gratifying to get this kind of feedback from our customers, and we
continue to look for ways to improve and exceed their expectations,"
said Gregg Kantor, NW Natural President and CEO. "To consistently rank
among the best in our industry for customer satisfaction is a source of
great pride for us, and a testament to the commitment of our employees."
About NW Natural
NW Natural is headquartered in Portland, Ore., and serves about 660,000
residential and business customers in Oregon and Southwest Washington.
It is the largest independent natural gas utility in the Pacific
Northwest. For more information about NW Natural, please visit www.nwnatural.com.
A service of YellowBrix, Inc.
