SAN FRANCISCO, CA, Nov. 2, 2009 (Marketwire) --

SAN FRANCISCO, CA -- (Marketwire) -- 11/02/09 -- VoiceCon -- Avaya today unveiled two new applications that use advanced unified communications and customer service technologies to address urgent business and customer needs. Enabled by Avaya Aura(TM) -- the company's platform supporting enterprise communications -- the applications drive customized solutions that help improve workplace productivity and customer assistance in a more efficient way.

The Avaya Notification Solution (ANS) is a new Session Initiation Protocol (SIP)-based application that helps streamline communications for an urgent business or emergency situation. When a critical event occurs, the solution can reach out to, inform, and get responses from the right people. For further collaboration, ANS can bring the notified parties into a conference call. By enabling processes with communications, the solution accelerates responsiveness and reduces communications breakdowns.

Avaya Proactive Outreach for Financial Services adds new enhancements to help companies better manage a key segment of the loss and collections process -- mortgage modifications. By combining outbound contact and self service, the solution calls customers and uses voice automation to determine one's eligibility for a mortgage modification. It can also pre-qualify customers, and inform customers where they are in the application process.

The applications were developed by Avaya Global Services' professional services practice, and can use Avaya Aura to extend advanced communications across a multi-vendor, multi-location organization, while significantly reducing operating costs.

"Avaya's notification and proactive outreach applications are ready-to-use solutions that demonstrate innovation and bring real value to industries," said Joe Outlaw, Frost & Sullivan principal analyst. "The Avaya Notification Solution delivers on the promise of communications enabled business processes (CEBP) to reduce latency in enterprise decision-making with that magic combination of reduced operational costs and enhanced customer experiences."

Solving Real-Time Business Issues with the Avaya Notification Solution

When a critical event occurs, the Avaya Notification Solution facilitates the flow of urgent information by notifying a pre-determined group of people, and accelerating collaboration. It can be triggered by an administrator or by a third party application, and alert first-line response members using any communications mode (i.e. voice, e-mail).