Nov. 3, 2009 (Business Wire) -- Knoa® Software, the leading provider of end-user experience and performance management software, today announced the availability Knoa Virtual/Cloud Experience Manager (VCEM). Knoa VCEM is the first truly ‘off-the-shelf’ product that monitors and manages real end-user experience for enterprise applications that are running in virtualized environments, delivered via SaaS, or provisioned via Cloud Computing.

All of these non-traditional delivery models represent a significant disruption in the provisioning model for the infrastructure on which applications run. In many cases, the benefits of increased agility, reduced costs and sustainability are lost as the new provisioning paradigms introduce business risk. Forrester Research Inc. reports that “most enterprises seem to have taken a very cautious attitude toward ‘virtualizating’ their critical applications. Virtualization poses a new series of management problems that require resolution within the existing framework of IT management. When a satisfactory answer is provided, the economic value of the technology will become clearer and have a significant impact on enterprise critical applications.”¹

Knoa’s flagship product, Experience and Performance Manager (EPM) has been widely recognized as the industry’s most innovative end-user experience monitoring solution, in part, because it is the only end-user monitoring product that simultaneously meets the user performance needs of the business and the end-user experience needs of the IT organization.

Knoa VCEM extends this concept to the worlds of SaaS, Virtualization and Cloud Computing with a streamlined, turnkey application designed specifically to support the management needs of the IT Operations team changing the provisioning model for business critical applications like SAP, Oracle EBS, Oracle Siebel and Microsoft Outlook.

“IT organizations are under tremendous pressure to continue to deliver the hard dollar ROI and operational agility benefits that come from virtualizing servers. Most large enterprises have virtualized their ‘low hanging fruit’ and must now turn to business critical ‘tier 1’ applications to deliver the next rounds of these benefits to their organizations,” said Bernd Harzog, lead analyst – Virtualization Performance and Capacity Management, The Virtualization Practice.