Nov. 3, 2009 (PR Newswire) -- REDMOND, Wash., Nov. 3 /PRNewswire-FirstCall/ -- Building on the innovation described in the Dynamic Business vision recently discussed at Convergence 2009 Europe, Microsoft Corp. today introduced the November 2009 service update for Microsoft Dynamics CRM Online, the third service update delivered in 18 months. The service update offers new features at no additional cost to customers, including free mobile access, enhanced data import, customizable views and simplified pricing. Microsoft also announced that customers that switch from Salesforce.com and Oracle CRM On Demand products can get Microsoft Dynamics CRM Online free for six months, in addition to their free 30-day trial.

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"The new service update to Microsoft Dynamics CRM Online demonstrates our commitment to simplify the customer experience, deliver rapid innovation and offer more value at a lower price," said Brad Wilson, general manager of Microsoft Dynamics CRM. "Microsoft Dynamics CRM Online enables businesses to begin driving productivity and results in a matter of minutes."

The Microsoft Dynamics CRM Online service update brings the following:

--  Fast online access. Organizations can get started with a trial or paid
subscription to Microsoft Dynamics CRM Online in less than five minutes.
Customers are able to access the Microsoft Dynamics CRM Online service
through a Microsoft Outlook interface, via a Web browser or from a wide
range of mobile devices -- all at no additional charge.
--  Simple contact management. Microsoft Dynamics CRM Online provides a
single, unified view of customer information that helps sales people
manage accounts and drive revenue. A new Get Started Pane delivers
guidance, training and access to communities, and Microsoft Knowledge
Base articles, allowing users of all skill levels to maximize their
productivity. In addition, Microsoft Dynamics CRM Online makes it easy
to import data from other CRM applications.
--  Better sales performance. Sales managers benefit from strong sales
forecasting and their sales teams benefit from workflow capabilities
that ensure that customer engagements happen quickly and consistently. A
new home page dashboard provides real-time views into key metrics that
help prioritize daily activities.

--  Better economics. Microsoft has simplified and reduced its Microsoft
Dynamics CRM Online pricing for all customers.