Nov. 3, 2009 (Business Wire) -- Genpact (NYSE:G), a leader in the globalization of services and technology and a pioneer in managing business processes for companies around the world, today announced that its strategic healthcare provider partnership with Miami Children’s Hospital is the recipient of four 2009 Global Six Sigma and Business Improvement Awards. The awards, which come at a time when national attention is focused on improving the country’s healthcare system, recognize this innovative partnership for its progress towards optimizing and improving work processes that directly impact patient care.

The four awards bestowed upon the program included Platinum Recognition for a Process Excellence Project, Best Application of Lean Tools, Best Emerging Business Improvement Deployment, and Best Project Achievement in Health and Safety. They were presented during an annual dinner gala ceremony hosted by the Worldwide Conventions and Business Forums (WCBF) on October 14 in Orlando, Florida. Judges for the Global Six Sigma & Business Improvement Awards must hold a position equivalent to Business Improvement Deployment Leader or VP of Six Sigma within their organization, be a certified Six Sigma Master Black Belt, and sign and comply with strict codes of confidentiality.

“We are honored that our work with the team at Miami Children’s Hospital has been recognized by WCBF’s prestigious judging panel, which includes some of the world’s leading Six Sigma practitioners,” said S. Bala, leader of Genpact’s Global Reengineering Practice. “Since the beginning of our engagement in 2008, our primary focus has been to help the MCH team focus on delivering a superior patient experience through a rigorous program of continuous improvement. Working together, we have made significant progress toward that end, but we will continue working to enhance the hospital’s ability to provide world-class healthcare.”

He added, "The collective insights gathered from projects like the one at Miami Children's Hospital are instrumental in supporting the ongoing refinement of Genpact's Smart Enterprise Process solutions for the Healthcare sector. The in-depth process analysis that powers the project allows us to scientifically deconstruct a hospital into multiple work flows that include cash flows, patient flows and others. These can then be optimized individually in order to deliver end-to-end impact across the organization."

Genpact’s engagement with Miami Children’s Hospital initially focused on optimizing 140 core processes that touch multiple aspects of the organization and impact more than 80% of all patient experiences.