(Source: Business Wire)Bluepoint Solutions, a Microsoft Gold Certified Partner and leading innovator in remote deposit capture (RDC), image-based item processing and electronic document management software technology for financial institutions, announced during the BAI Retail Delivery conference and expo that Springfield-Mass.-based Hampden Bank (NASDAQ: HBNK) has selected Open Solutions' tMagic Teller Capture platform. A full-service community financial institution, Hampden Bank has approximately $568 million in assets and nine branch locations.

Built on Bluepoint's modern, .NET teller capture technology, the tMagic platform is fully integrated with Open Solutions' relational core data processing platforms, The Complete Banking Solution®: DNA and The Complete Credit Union Solution®: DNA. The teller capture solution is seamlessly integrated with a core data processing platform, enabling tellers to easily capture and process checks during the initial customer interaction, decreasing the amount of time and keystrokes needed for each transaction.

According to Senior Vice President of Information Technology and Operations for Hampden Bank, Sheryl Shinn, the bank evaluated multiple image capture and item processing strategies and ultimately selected teller capture for three primary reasons: reduction in costs and expenses; improved customer service and increased operational efficiencies. The bank is moving from a centralized branch image capture model to a distributed teller capture environment, gaining advantages afforded by capturing at one of the earliest points of presentment, the teller window.

"By capturing items at the teller line, we will be able to eliminate several cumbersome end-of-day processes resulting in significant cost-savings and the elimination of unnecessary expenses," said Shinn. "All exception items will now be managed at the teller line at the time of transaction, virtually eliminating processing fees, since there will be no need to reject, balance and repair items at the end of the day. Additionally, teller capture will provide revenue opportunities for the bank including a per item deposit fee on business accounts, increased interest income from the ability to cut multiple cash letters during the day and finally, on-us items will be automatically processed when scanned and credited to the bank's general ledger."

The bank also anticipates several customer-facing benefits following the implementation of teller capture. "Our tellers will be able to better focus their attention on building relationships with our customers, versus simply processing transactions," continued Shinn.