(Source: New Media Age)

Directgov to use TV campaign to establish itself as central brand
for government services
By Will Cooper
Directgov is launching a major integrated campaign in the new
year in an attempt to revitalise its mission to establish itself as
the central consumer brand for government services.
The move is part of the government's streamlining of public
service information online and its strategy to close more than 95%
of approximately 4,000 citizen-facing websites and move their
content within the Directgov government citizens' portal by 2011.
The ambition was first outlined in June's Digital Britain report.
The integrated branding campaign, rolling out in January,
features celebrities including Suggs, Kelly Brook and Janet Street-
Porter, all prompting the call-to-action "I'd go direct, gov" to
build awareness of the brand and url.
The online campaign will feature an online survey to find the
nation's official choice in specific categories, such as food and
cars, related to Directgov content.
Directgov now hosts government information previously found on
standalone sites including the DVLA and The Pension Fund. It
provides UK citizens with a single online access point for services
and resources such as applying for a new driving licence,
information on tax returns and employment rights.
The changes place great responsibility on Directgov, which has
previously struggled to become a highly recognised brand in the UK.
According to ComScore the site has seen a 45% increase in unique
visitors, from 4.5m to 6.6m, between October 2008 and October 2009.
However, Mike Hoban, Directgov director of communications and
engagement, said the campaign is reaching out to a wider audience
and addresses concerns that the public is unclear what Directgov
stands for and to push that it is now the hub of government services
information online.
"There are more than 4,000 government websites which are being
rationalised into three super sites - Directgov, NHS Choices and
Businesslink," he said.
"The whole thrust behind this is to provide the public with easy
access to government services and information, to save money for
government, and to make government more transparent and efficient,"
he added.
"The public can see what's going on, they can access what they
need, and the government can talk more directly with the relevant
audience for any particular initiative." The streamlining of public
sector information within Directgov is part of a wider "web
rationalisation" strategy currently being undertaken by government
departments.
Alex Butler, board director for interactive services at the
Central Office of Information (COI), which has consulted with
Directgov on aspects of its online strategy such as how it can
integrate content from previously separate sites, said all online
government resources are becoming more transparent to show their
accountability.
"In April, all government departments, including DirectGov, will
publish exactly how much money is being spent on a website, how
effective it has been - using industry standards - and how many
people are going to it.
"That's the bit where we start to see the impact of how
government websites are being delivered and what taxpayers' money is
being spent on."
Butler added that civil servants are also being encouraged to
become more involved with relevant community sites to boost the
visibility of online government resources.
"We're encouraging the public sector to get involved with private
sector sites - so, for example, getting civil servants who
understand about parenting policy involved on MumsNet forums, giving
proper advice and signposting government information," she said.
In July, Directgov worked with Google to help local government
make better use of online resources, launching a website that
instructs local authorities how to use online media to increase
efficiencies and engage with residents better (nma.co.uk 24 July).
Copyright: Centaur Communications Ltd. and licensors
(c) 2009 New Media Age. Provided by ProQuest LLC. All rights Reserved.
A service of YellowBrix, Inc.