Epicor's Customer Service Department Selected for Excellence in Delivering World-Class Global Support to Its 20,000-Plus Customer Base
Jan. 31, 2011 (Marketwire) --
IRVINE, CA -- (Marketwire) -- 01/31/11 -- Epicor Software Corporation (NASDAQ: EPIC), a leading provider of enterprise business software solutions for the midmarket and divisions of Global 1000 companies, was named a finalist in the "Customer Service Department of the Year - IT and Telecommunications" category of the fifth annual Stevie Awards for Sales and Customer Service. The awards are presented by the Stevie Awards, which organizes several of the world's leading business awards shows, including the prestigious American Business Awards.
"Epicor is proud to be recognized as a finalist in the Stevie Awards for Sales and Customer Service," said Dan Whelan, senior vice president, worldwide support for Epicor. "Epicor 9 continues to gain remarkable customer adoption on a global scale, and Epicor has grown its customer support organization as a result. Combining people, processes and tools, Epicor has expanded all of its resources to support the growing demand for Epicor's breakthrough ERP solution. Epicor is dedicated to the success of our customers, and we work closely with them to ensure they have a highly positive experience before, during and after their implementation."
Epicor's global support services are critical to helping its customers maximize their investment, and ensure success with their Epicor software. This past year, Epicor re-architected its entire customer support organization in order to successfully support the global rollout of Epicor 9 -- Epicor's next-generation enterprise resource planning (ERP) solution -- representing the convergence of 9 Epicor products, and the future roadmap for Epicor's 20,000-plus customers. Epicor enhanced its overall bandwidth, resources and capability in order to provide seamless customer support around the globe.
Providing Customers with Best-in-Class Global Support
Located in West Hartford, CT, Colt Defense is a leading designer, developer and manufacturer of small arms and weapons systems for the U.S. Military, and has been an Epicor customer since 1995. "Epicor's support team continues to be a critical partner in our successful implementation of Epicor's ERP solutions," said Terry McSweeney, director of information services for Colt Defense. "Epicor's response times are quick, and our issues are typically resolved in the first call."
An Epicor customer for more than 10 years, TOMRA is a global leader in helping the world recycle. With operations in more than 45 countries worldwide, TOMRA provides advanced solutions enabling recovery and recycling of materials.