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Cognizant Helps Marks & Spencer Enhance Business Effectiveness, Operational Efficiencies, and Service Quality

Tuesday, March 29, 2011 3:01 AM

Innovative managed services model helps Marks & Spencer efficiently handle two demanding "peak shopping" seasons

LONDON, March 29, 2011 /PRNewswire/ -- Cognizant (Nasdaq: CTSH), a leading provider of information technology, consulting, and business process outsourcing services, today announced that it is helping Marks & Spencer Group plc (OP: MAKSF), one of the UK's leading retailers, improve operational efficiencies, drive business effectiveness, and provide superior customer experience.

(Logo:  http://photos.prnewswire.com/prnh/20110329/NY67603LOGO )

As part of a multi-year managed services contract, Cognizant is providing end-to-end, integrated applications and infrastructure management services to Marks & Spencer (M&S) supporting mission-critical applications spanning multiple lines of business and functional areas, such as procurement, supply chain, forecasting, sales, stock replenishment, and financial management.

"As a result of a number of service improvement initiatives delivered by Cognizant over the last year, we are now more confident about promising our business better system availability, capacity, and stability," said Damone Quigley, Head of Infrastructure and Application Services at M&S. "Ever since our relationship began in 2009, both M&S and Cognizant have demonstrated an open, trust-based relationship that has created a strong foundation from which to deliver further efficiencies and achieve more positive outcomes in the coming years."

"A new generation of consumers, the millennials, is changing the way consumer demands and preferences are expressed and fulfilled, and brand value and product benefits are perceived," said Sanjiv Gossain, Senior Vice President and Head of the UK and Ireland Operations of Cognizant. "This has led to increasingly virtualized and globalized business and technology architectures, which are changing the retail landscape significantly.


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