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Lincoln Trust Selects Cognizant to Enhance Quality of Customer Service in Retirement Plan Products

Wednesday, May 11, 2011 6:01 AM


Cognizant's Engagement Spans Full Range of Retirement Plan Services from Enrollment to Distributions and Plan Management

TEANECK, N.J., May 11, 2011 /PRNewswire/ -- Cognizant (NASDAQ: CTSH), a leading provider of information technology, consulting, and business process outsourcing (BPO) services, announced today that Lincoln Trust, an established leader in the self-directed retirement plan industry, has selected Cognizant to provide BPO services supporting its full range of retirement plan products including member enrollment and on-boarding, distributions and settlements, and plan management.

As part of this multiyear contract, Cognizant will leverage its deep domain, technology and process experience in the financial services industry to help Lincoln Trust maintain the highest levels of service for its 55,000 investors, while maximizing operational efficiency and business effectiveness.

"Providing an exceptional service experience to every client is a hallmark of our business," said Helen Cousins, Executive Vice President and Chief Information Officer, Lincoln Trust. "At a time of immense economic and regulatory pressures on the financial services industry, Cognizant's rich experience in the financial services industry will help us adopt and institutionalize global best practices and help compete with much larger institutions."

"We are honored to help Lincoln Trust set the standard for superior customer service in self-directed retirement plans," said Gajen Kandiah, Senior Vice President and Global Head, Business Process Services and Solutions for Cognizant. "The combination of our experienced staff, deep understanding of core business processes, and leading-edge technology and tools contributes to our ability to be responsive to customer needs."

About Lincoln Trust

Lincoln Trust Company provides open architecture 401(k), profit sharing and self-directed IRA solutions to best meet the needs of companies, their employees and individual investors.


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