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The Hanover Selects Cognizant for Remote Infrastructure Management Services

Thursday, September 29, 2011 6:00 AM

TEANECK, New Jersey, September 29, 2011 /PRNewswire/ --

Leading Property and Casualty Insurer Expands Relationship With Cognizant to Enhance Speed to Market, Ease of Use, and Expanded System Availability to Agents


Cognizant (NASDAQ: CTSH), a leading provider of information technology, consulting and business process outsourcing services, has announced an expanded relationship with The Hanover Insurance Group, Inc. (NYSE: THG), a leading provider of property and casualty insurance products, with the successful deployment of remote infrastructure management (RIM) services.

With The Hanover's geographic expansion into new territory in the western U.S., and its recent adoption of a 24/7 support model, the insurer required round-the-clock monitoring and management of its technology infrastructure and storage capacity. These capabilities are strategically important to enable speed to market for new and enhanced insurance products, as well as ease of use and expanded system availability for The Hanover's insurance agents.

"Cognizant has the competencies and capabilities The Hanover needed to provide centralized infrastructure management from a global perspective across The Hanover's many locations and time zones," said Mike Clifton, CIO, The Hanover. "Our long relationship with Cognizant, which started in 2005, has expanded into infrastructure management based on our positive experience with Cognizant's consulting-led approach, application development capabilities, as well as its industry expertise in developing critical business applications for global insurers."

"We are pleased to have expanded our partnership with The Hanover in the infrastructure services area to deliver greater operational reliability and effectiveness," said Ben Bengtson, Senior Vice President and Global Leader, Insurance Industry Markets, for Cognizant. "Building on our experience delivering software application management services, our goal is to ensure that The Hanover delivers the best possible customer experience for its agents and internal customers."

About The Hanover

The Hanover Insurance Group, Inc. (NYSE: THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan and Chaucer Holdings PLC, based in London, and their affiliates. The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of agents and brokers.

The company is ranked among the top 25 property and casualty insurers in the United States and has been meeting its obligations to its agent partners and their customers for nearly 160 years.


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