Dell
Services and Atos
today announced a significant offering of IT outsourcing services
that will provide a standardized cloud-based IT infrastructure and
global support solution for Wolters
Kluwer customers in the legal, tax, finance and healthcare
industries. The acceleration and adoption of workflow solutions, mobile
applications and increased expectation of content available at the point
of need requires access to cloud-based, high-availability solutions.
Today, up to 70 percent of Wolters Kluwer's portfolio is online,
software and services, so the ability to provide a responsive, secure
and high performance infrastructure is a critical customer service
requirement. Dell Services and Atos will provide a catalog of
standardized, tiered service offerings that enables Wolters Kluwer to
support the varying processing demands and volume fluctuations across
its diverse, global customer segments. This is important in creating a
more agile enterprise that can flex its technology capacity to support
the ebb and flow during and between industry peak times. More
importantly, this will allow Wolters Kluwer to support that same
scalability need with their customers.
Dell Services and Atos will deliver a variety of IT infrastructure
services to Wolters Kluwer's North American and European operations,
including:
-
Application Hosting
-
Service desk
-
Storage
-
Networking
-
Managed Security
Quotes:
"Traditional methods for provisioning IT infrastructure and services no
longer support the pace of innovation in professional markets for
online, software and service solutions, and an increasingly mobile
customer base. With applications and services being brought to market at
an accelerating pace, a more dynamic delivery method based on an agile
cloud service and variable cost structure is more suitable. This
decision and partnership brings together Wolters Kluwer, Dell and Atos,
who share a common passion about great customer service, industry
innovation and market leadership."
-- Tom Lesica, CEO of Global Shared Services, Wolters Kluwer
"We are continually looking for ways to deliver better, more robust
online information and software solutions to our customers via the
cloud.